All the prices of the goods sold on Nutra Genuis represent the total prices and include all taxes, but do not include shipping costs or customs costs or import costs for shipments sent outside the EU. The costs of the goods also do not include any costs for assembly or installation. The prices listed at the time of order apply.

Shipping costs may be waived after meeting a certain order value. You can find out more about the cost of shipping to your destination before you place your order here. If you choose to pay using “cash on delivery”, the delivery service will charge an additional fee for the service (the cash on delivery fee). This fee will be charged on the spot during delivery by the delivery service provider.

Before completing your order at Nutra Genuis, we’ll inform you of the total prices of the products you ordered, plus the shipping costs incurred for your order in your order summary.

For delivery outside the EU, additional customs fees and taxes may apply, which will be charged to you directly by the respective customs authority. For deliveries to the following countries, customs duty fees are currently included in our final prices, which means that you will no longer be charged any fees upon delivery in: Great Britain, Switzerland, and Liechtenstein.

In some cases, we may use technical marketing measures at Nutra Genuis to offer you personalised prices or discounts based on automated decision-making. In this case, you will be informed about any personalisation with each offer.

Warranty: Unless otherwise specified, the general statutory warranty provisions apply to all new, unused goods (used goods are clearly offered as “used”). The warranty for defects you have caused is excluded from warranty claims, especially in cases of improper handling, incorrect operation or unauthorised attempts at repair. It is not considered a warrantable defect if goods used for their intended purpose become unusable beyond their normally expected or natural shelf life or service life.

For labelled used goods, the warranty can be shortened to 1 year, insofar as this is permitted under applicable consumer protection law. Labelled used goods offered under a reduced warranty are offered as “used” and you will be informed of these circumstances and the applicable warranty period again before completing your order. Used goods can only be those that are no longer new goods due to past and not only minor use may show signs of use and are offered at a more favourable purchase price than corresponding new goods.

We do not guarantee that the photos published on our webshop are identical to the actual goods you receive.

Guarantee: As far as the manufacturers of the goods we offer provide voluntary guarantees, all claims arising from their products are to be made directly to the manufacturer. Nutra Genuis’ liability is excluded under the manufacturer’s warranty. As a customer, you have the right to have this guarantee made available to you in writing (for example, enclosed with the delivery or within the instructions for use) or through another permanently available medium (for example, by email). However, your statutory warranty rights against us are not limited by any manufacturer’s warranties.

There is no statutory or contractual right of cancellation.

Returns that are not within the scope of warranty will only be accepted after prior written approval.

A (partial) refund may be issued based on the condition of the returned merchandise. Expired or spoiled goods will not be accepted or replaced.

Nutra Genuis reserves the right to make changes to these terms and conditions without prior notification to it’s users. Using this website guarantees compliance to every aspect of these terms and conditions including changes.