Delivery Services
Our delivery services always try to deliver your order as quickly as possible. Nevertheless, please understand that there may be delays in delivery from time to time, mostly due to weather or traffic conditions.
Special Shipping Methods
Additional costs will be charged for shipping certain items due to their properties and the special handling they require. Additional charges that may be incurred are calculated independently of the shipping costs.
This information is displayed on the product information page.
Forwarding Agent
If you find a product that will be shipped by a forwarding agent, you can rest assured that it will be packed with the utmost care. In such cases, a special service is provided to ensure that the forwarding agent meets you in person to hand over the goods. The forwarding agent will contact you by telephone and arrange a delivery date with you. We, therefore, request that you provide us with a telephone number where you can be reached.
Furthermore, please note that the forwarding agent is only obliged to make the delivery to the curbside of your address. From this point on, the goods are considered to have been delivered and handed over to the recipient.
We ask that you keep this in mind on the day of delivery and make arrangements to transport the goods yourself from here on.
Bulky Goods
Items are classified as bulky goods if they require special shipping due to their size or weight. Due to these factors, such items require special handling during the shipping process.
Refrigerated Shipping
Refrigerated shipping will be used to transport all items that need to be refrigerated in our warehouse as well as during transport. This allows us to ensure that the products are fresh and in good condition when you receive them.
Special Shipping Methods and Handling Costs
Our range also includes products that require special care during the packaging and shipping process. Therefore, additional handling fees are charged for the dispatch of these products. These fees depend on the weight of the consignment:
Up to 30 kg: normal handling fee
30.01 to 60 kg: double handling fee
60.01 to 90 kg: triple handling fee
and so on.
The amount of the fee varies depending on the destination country. You can see the exact amount of the shipping costs on the product description page, in the shopping basket and at the end of the checkout process.
Our Packaging
We care about the environment! Our packaging material is completely plastic-free, and a very high percentage is also made of recycled material. We occasionally do reuse packaging materials that we receive from our suppliers. These materials may be made of plastic. Thank you for understanding that reusing materials whenever possible is important to us, as it greatly reduces waste.