Frequently Asked Questions
SHIPPING
When will I receive my order?
You can find the estimated delivery date for your order in your confirmation email.
The estimated dispatch date for each individual product can be seen directly on the product page of our website. Please note that our parcels and our warehouses do not ship on public holidays.
Do You Ship Internationally?
Yes, we ship internationally
My parcel has disappeared. What should I do?
Please check the status of your order again via your order confirmation. If you see the status "Delivered" in your order, you should have received a notification card from the delivery service. Your parcel may also have been delivered to a neighbour.
If your order still hasn't turned up, please write us using the contact form. We will do our best to find your parcel and, if needed, will contact the delivery company to request an investigation.
My parcel arrived damaged. What should I do?
We're so sorry if your parcel was damaged in transit!
Were any products in the parcel damaged?
Please take pictures of any damage to the outside of the parcel as well as any damage to the products immediately. Be sure to keep the damaged items and the damaged parcel. We need these items for the compensation claim.
PAYMENT
What Payment Methods Are Accepted?
*Amazon Pay:
Pay easily and securely with your Amazon account
*Apple Pay: Pay safely and securely with Apple Pay
*Debit or credit card: Pay with your card in the next step. We support all major credit and debit cards.
*Bitcoin: Pay easily and securely with bitcoin
*Venmo: Pay easily and securely with venmo
*Apple Pay: Pay safely and securely with Apple Pay
*Debit or credit card: Pay with your card in the next step. We support all major credit and debit cards.
*Bitcoin: Pay easily and securely with bitcoin
*Venmo: Pay easily and securely with venmo
Is Buying On-Line Safe?
Yes, our website is very safe and reliable
Do you accept other payment options?
Yes, we offer a variety of payment options. Please specify your preferred payment choice during checkout
Order & Retunrs
Can I Change My Order?
If your order has already been packed, we can no longer make any changes. However, you can simply return the unopened goods after receiving your parcel.
I would like to return a product.
Products can be returned if they are unopened and are in their original condition. Please pack the products carefully so that they are not damaged during transit.
How will I receive my refund?
Your amount will be returned via the payment method you placed your order with. If you prefer, we can create a shop voucher for the value of your return payment instead.
You will receive a confirmation email with a credit memo when your return has been processed. Please note that you must return the item(s) within 30 days.
Can I Cancel My Order?
As long as your order has not been packed, you can cancel it in your customer account overview.
I would like to issue a complaint
We are sorry if you received a damaged, defective or incorrect product. Please feel free to write to us using the contact form.